I’ve recently led a series of two Eastern Area Institute of Water events with a company called Laughology. I’ve written three blog posts about what I learned at these wellbeing sessions, one on thinking about thinking, one on negative thinking and one on effective feedback. Search for Laughology in the search box to find the other blog posts in the series.
Giving good feedback is important
Giving feedback is kindness. Have the kindness to tell your staff the truth. Tell them there is a problem before just firing them.
But there are different types of feedback.
Effective feedback focuses on processes. For instance “You are such a brilliant member of the team”. If it involves the word “you” it’s most likely praise or a critique on the person. Feedback on people themselves can cause offense. Equally, an outcome focused feedback process doesn’t give any information on how to improve or do things differently e.g. “WOW! You got an A, great win – let’s celebrate!”. Instead, the goal of feedback is to focus on what led to the outcome and effort.
Good listening to feedback is important
Just as feedback can be given differently, so to can listening to feedback. Use the below to really show people that you are taking their feedback on board.
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| Laughology, 2021 |
